They can also enable auto-replies, push notifications and bulk messaging, as well as advanced automation. #Telegram for web software#Medium to large businesses can connect Telegram to a messaging inbox like respond.io and integrate it with their business software or CRMs to perform tasks while chatting with customers. #Telegram for web free#Small businesses will find the free version of the Telegram app sufficient with the ability to schedule messages and more. Businesses can drive customers to chat with them via Telegram links or QR codes. Telegram provides an easy yet impactful experience for businesses and customers alike. If you’re in a region where customers are increasingly turning to the channel, consider using Telegram for business to reach out to them. Since then, Telegram has become part of an elite club of apps that have been downloaded over 1 billion times. Demand multiplied globally in 2021 when concerns about WhatsApp sharing private user data with parent company Meta arose. Telegram was also mostly popular in countries with authoritarian regimes due to its privacy policies and security features. This allows Telegram to rank higher in app stores now as other messaging app users seek it out. The most popular apps are already in use, leading to a slowdown in recent downloads. Telegram user growth in 2020 shows its popularity from Brazil to South Africa and IndonesiaĪ possible reason for this explosive growth is market share saturation. Telegram’s largest user base is now in India, where the app has 120 million monthly active users as of September 2022 and comprises almost 20% of its total users. The trend continued in 20, with Europe, Asia and Africa recording steady downloads. The 2020 Telegram user growth map below shows its use in Eastern Europe and Asia, as well as in parts of South Africa, North America and South America. Telegram was the fastest-growing messenger in 20 countries and the top messaging app in 16 countries in 2020. What spurred this development and where is this growth prominent? In a few regions around the world, Telegram is overtaking Facebook Messenger in popularity, though it’s still behind WhatsApp globally. Without any restrictions on content type or messaging windows, it’s a great channel for business. Telegram also has social platforms businesses can leverage to interact with customers at scale, such as Telegram Groups and Channels (more on these later).īest of all, Telegram doesn’t limit the number of devices an account can be connected to or used on simultaneously, and chats are synced in real-time across all devices. The benefits of using Telegram for businessīut customer communication is not limited to 1:1 chats and calls. Privacy-conscious users can opt for extra security with advanced end-to-end encrypted messages and voice calls. Telegram uses server-client encryption and files are stored encrypted in the Telegram cloud. #Telegram for web driver#Using Telegram for business, in particular, has multiple benefits.įirst, security is a key driver of the channel’s popularity. Telegram Business Account BenefitsĪn impressive 64% of customers prefer communicating with businesses over instant messaging rather than traditional channels like phone calls or email. Let’s examine why Telegram is a key channel for customer communication. While Telegram has introduced a paid premium subscription, all existing features remain free, assuring users of its commitment to prioritizing their interests over profit.Īs its popularity continues to grow, the channel is seeing an uptake among businesses. The privately-owned service also long held a not-for-profit stance. It had over 700 million monthly active users and was among the top five downloaded apps worldwide as of June 2022. Telegram is a messaging app renowned for its privacy and security, support for every major operating system and ease of use as a mobile app. #Telegram for web how to#We’ll explain what a Telegram business account is, how to create a Telegram bot to chat with customers and best practices for making the most of your business account for Telegram. Is Telegram popular with your customers? If it is, read this Telegram guide and learn how to use Telegram for business. The Ultimate Guide to Telegram for Business: Telegram Business Accounts
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